Last updated: September 15, 2024
Refund Policy
At 6th Gear HQ, we strive to provide excellent products and services. Please carefully review our refund policy outlined below:
No Refunds After Dispatch and Delivery:
We do not offer refunds once the product has been dispatched and delivered. By placing an order with us, you agree that all sales are final upon delivery.
Non-Delivery:
If the product is not received by the customer, we will conduct a detailed investigation. If it is confirmed that the product was not delivered due to circumstances beyond your control, we may issue a refund at our discretion.
Please note that any refunds issued will incur a small processing fee, deducted as per the charges applied by our payment processor.
Right to Reject Refunds:
We reserve the right to reject any refund requests, regardless of the situation, and at our discretion. By placing an order with us, the customer agrees to this policy and acknowledges our right to enforce it.
If you have any questions or concerns regarding our refund policy, please contact us at [email protected].
International Shipping Policy
We offer international shipping to selected countries. Please be aware of the following terms when placing an international order:
Customs and Duties:
International shipments may be subject to import taxes, duties, and customs fees, which are the sole responsibility of the customer. These charges vary based on the destination country and are beyond our control.
Shipping Times:
Delivery times for international orders can vary based on the destination country and potential customs processing delays. We aim to provide an estimated delivery time, but unforeseen circumstances may result in longer shipping periods.
Non-Refundable International Orders:
Once an international order has been dispatched, it is considered non-refundable, regardless of any customs delays or additional fees. By placing an order for international delivery, the customer agrees to this non-refundable policy.
If you have any questions regarding our international shipping policy, please contact us at [email protected].
Returns Policy
We do not accept returns for any products. All sales are final upon order placement and dispatch. By purchasing from 6th Gear HQ, the customer agrees that returns will not be accepted under any circumstances.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue and ensure your satisfaction. Return requests for undamaged or correct items will not be entertained.
For any inquiries regarding our returns policy, please contact us at [email protected].
Contact Information:
If you have any questions or need further clarification regarding any of our policies, feel free to reach out to us at:
Email: [email protected]
Website: www.6thgearhq.com
By using our services and placing an order, you agree to these terms and conditions.